Effective Date: January 12, 2026

RDNAKS NETWORK AND DATA SOLUTION (“RNDS,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of its subscribers, employees, partners, and all individuals whose data we process. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and issuances of the National Privacy Commission (NPC).

By availing of our services, accessing our systems, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL DATA WE COLLECT

We collect the following types of data necessary for the delivery of our internet services and business operations:

Personal Information

• Full name

• Address

• Contact details (mobile number, email address)

• Account information

• Billing and payment records

• Customer support interactions

Sensitive Personal Information

• Government-issued identification numbers and documents

• Payment confirmations and references

• Any information required by applicable laws or regulations

Technical and Usage Data

• IP address

• MAC address

• Device and modem information

• Network activity logs

• Service usage statistics

• System-generated logs related to billing and support systems

PURPOSE OF PROCESSING

We process personal information for the following legitimate purposes:

• To provide and manage internet and related services

• To process subscriber applications and installation requests

• To maintain billing systems, process payments, and issue statements

• To deliver technical and customer support

• To secure our network and systems and prevent fraud or misuse

• To comply with legal and regulatory requirements

• To improve service quality, reliability, and customer experience

• To manage internal operations, audits, and reporting

LEGAL BASIS FOR PROCESSING

We process personal data based on any of the following lawful grounds:

• Performance of a contract with the data subject

• Compliance with legal obligations applicable to RNDS

• Data subject consent, when applicable

• Protection of lawful rights and claims in administrative, legal, or regulatory proceedings

• Legitimate interests pursued by RNDS, provided these do not override data subject rights Sensitive personal information is processed only with consent, when required by law, or when necessary for legal or regulatory purposes.

DATA SUBJECTS COVERED

This policy applies to the personal data of:

• Current subscribers/customers

• Prospective and former subscribers

• Authorized representatives

• Employees and field technicians

• Vendors, suppliers, and business partners

DATA SHARING AND DISCLOSURE

We may disclose personal data to the following, when necessary:

• Authorized RNDS personnel

• Accredited third-party service providers (e.g., payment gateways, IT support vendors)

• Government agencies, regulatory authorities, or law enforcement as required by law

We do not sell or trade personal information.

We do not maintain any data sharing agreement with external organizations.

DATA PROCESSING SYSTEMS

Our primary system, the RNDS Billing System, uses both manual and automated processes to manage customer accounts, billing, and service delivery. The system is internally operated and not outsourced.

RETENTION AND DISPOSAL OF PERSONAL DATA

We retain personal data:

• For the duration of the active subscription; and

• Up to two (2) years from termination or last transaction,

• Unless a longer retention period is required by law or necessary for legal claims.

Upon expiration of the retention period, data is securely disposed of through:

• Secure deletion or overwriting

• Anonymization

• Shredding of physical records

SECURITY MEASURES

Organizational Measures

• Appointment of a Data Protection Officer (DPO)

• Privacy management programs and internal policies

• Role-based access controls

• Confidentiality agreements

• Regular privacy and security training

Physical Measures

• Restricted access to office and server areas

• Secure storage of documents

• CCTV monitoring (where applicable)

• Controlled disposal of physical files

Technical Measures

• Firewalls, intrusion detection, and network security tools

• Encryption of data at rest and in transit

• Multi-factor authentication and password controls

• System logging, monitoring, and regular updates

• Secure backup and disaster recovery procedures

RNDS does not transfer personal data outside the Philippines.

RIGHTS OF DATA SUBJECTS

Under the Data Privacy Act, you have the right to:

• Be informed

• Access your personal data

• Object to processing

• Request correction of inaccurate data

• Request deletion or blocking of data

• Data portability

• File a complaint with the NPC

• Obtain a copy of your data in a standard format

Requests may be submitted to our Data Protection Officer.

CONTACT DETAILS

For questions, concerns, or to exercise your data privacy rights:

Data Protection Officer

Renalyn D. Dabalos

Email: [email protected]

Mobile: 0926 760 9934

Organization: RDNAKS NETWORK AND DATA SOLUTION